Privacy Policy

1. Information We Collect

Orca Garage Door Service collects information necessary to provide our garage door repair and installation services in the North Seattle, WA area and Greater Seattle communities.

Personal Information:

• Name and contact information (phone, email, address)
• Service address and property details
• Payment information for completed services
• Communication preferences and service history

Service Information:

• Garage door type, age, and condition details
• Service requests and repair history
• Photos of equipment for diagnostic purposes

2. How We Use Your Information

We use your personal information exclusively for providing and improving our garage door services:

• Scheduling and completing service appointments
• Processing payments and maintaining service records
• Providing warranty support and follow-up services
• Communicating about your service requests and appointments
• Improving our services and customer experience

3. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

Service Providers: With trusted vendors who help us provide services (payment processing, scheduling software) under strict confidentiality agreements.

• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical and digital records
• Encrypted transmission of sensitive information
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

5. Website and Online Services

Our website may collect additional information to improve your experience:

• Website usage analytics (anonymized)
• Contact form submissions and service requests
• Pricing calculator usage (no personal data stored)
• Cookie information for website functionality

6. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Opt-out of non-essential communications
• Request deletion of your information (subject to legal requirements)

7. Retention of Information

We retain your information only as long as necessary for:

• Providing ongoing services and warranty support
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements

8. Contact Information

For questions about this privacy policy or your personal information:

• Phone: (425) 471-0304
• Service Hours: Monday-Saturday, 7 AM - 8 PM
• Service Area: North Seattle, WA and Greater Seattle communities

9. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify customers of significant changes through our website or direct communication.

By using our services, you consent to the collection and use of your information as described in this privacy policy.